RETURNS AND EXCHANGES
Note: The customer is responsible for all return shipping and handling costs.
Disclaimer: "Please note that we do not handle international return labels. Customers are responsible for arranging and paying for any returns from outside E.E.U.U. For more information, please refer to our return policy or contact our customer service team"
• REFUNDS
You may exchange or return our products for full refund of purchase price, less any discounts and shipping charge ONLY if the item is unused and in resalable condition and if returned within the time period of 15 days after product has been received. This policy excludes Designer Rugs and Custom Orders. The items will not be accepted back if they show any type of use, are cut, stamped, or marked in any way. Please contact us PRIOR to shipping back the product(s) in order to receive a Return Authorization Number (RAN) for prompt refund or exchange upon receipt. We highly recommend that upon sending a return you use a carrier that provides tracking number and insures for the goods total value. Refunds will be for merchandise only. No freight charges “in” our “out” will be refunded. Freight charges are only refundable if incorrect item has been sent.
RETURNING HIDE PROCEDURE:
- Request a (RAN) Return Authorization Number, Write the provided RA Number outside the package.
- Mail the hide you wish to return to:
Premier Airport Park
16220 Airport Park Drive
Suite 145
Ft.Myers, FL 33913
Please keep the return tracking information for your records. Luxury Cowhides is not responsible for lost or stolen packages.